Frequently Asked Questions | Kalix EMR Help Center

Kalix Support

At Kalix we offer support via our support site, email, support widget and scheduled online training sessions.

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Reset Password

How to reset a forgotten password.

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Payment & Subscription FAQ

Still have questions? The information below will help. You can also contact support@kalixhealth.com.

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Documents & Templates

Trouble Linking a Client to a Document

If you are having trouble linking a client to a document, or a client's document is not appearing under their file.

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Adding a Doctor's Details to a Document or Letter

How to Add a doctors details to documents in Kalix

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Auto calculations for energy & macronutrient estimated needs are not working

Troubleshooting if Kalix's auto-calculations are not working.

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I receive an error message with I try to export a document/template to Word

Resolving issues when exporting Kalix's documents or templates to Microsoft Word.

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Technical Requirements

System Requirements

Kalix is supported on PCs, Macs, tablets and smartphones using a modern internet browser.

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Supported Browsers

Kalix is compatible with Chrome, Safari, Firefox and Microsoft Edge browsers. Kalix is not supported on any version of Internet Explorer.

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Messaging & Reminders

Appointment Reminders Fail to Send

Troubleshooting if your appointment reminders fail to go out.

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Auto-filling Documents with Previously Entered Information.

How to set up documents and templates to auto-fill with information previously entered.

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Billing, Insurance & Payments

Automatically Adding ICD-10 Diagnoses to Bills (Superbills & Insurance Claims)

How to set up your client file to auto add ICD-10 Diagnosis Coded to Bills.

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ICD-10 CM & Kalix

Converting Over From ICD-9 to ICD-10

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Kalix & Smart Phone & Tablet Apps

Adding Kalix App to your iPhone & iPad

How to add Kalix to the home screen of your iPad or iPhone.

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Adding the Kalix App to Your Android Phone or Tablet

How to add Kalix to your Android Phone or Tablet

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Uploading Photos To Kalix From Your Phone or Tablet

How to easily upload photos from your phone or Tablet directly to Kalix.

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Kalix & Marketing

Customized Nutrition Newsletter Campaigns and Kalix

How to effectively use Customized Nutrition Newsletters and Mail Chimp, alongside Kalix.

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Kalix & Mailchimp

How to effectively use Kalix alongside Mailchimp

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Miscellaneous

Choosing a HIPAA Compliant Email Provider

Our tips for choosing a HIPAA Compliant Email Provider

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