Kalix EMR and Practice Management Software

At Kalix we offer support via our support site, email, support widget and scheduled online training sessions.

Kalix Support

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Still have questions? The information below will help. You can also contact support@kalixhealth.com.

Payment & Subscription FAQ

Client Privacy  Policy

A bit stuck? Our Frequently Asked Questions can help.

Frequently Asked Questions

How to set up documents and templates to auto-fill with information previously entered.

Auto-filling Documents with Previously Entered Information.

How to Add a doctors details to documents in Kalix

Adding a Doctor's Details to a Document or Letter

Charting for insurance billing in Kalix: what to include, how to use SOAP/ADIME, CPT codes, ICD-10 links, and insurer documentation tips.

Charting Requirements for Insurance Billing in Kalix

Documents & Templates

Kalix is supported on PCs, Macs, tablets and smartphones using a modern internet browser.

System Requirements

Kalix is compatible with Chrome, Safari, Firefox and Microsoft Edge browsers. Kalix is not supported on any version of Internet Explorer.

Supported Browsers

Technical Requirements

Kalix Emails Going to SPAM

Troubleshooting if your appointment reminders fail to go out.

Appointment Reminders Fail to Send

Include other recipients in automated messages, shared documents, invoices/recipients & manual messages.

Sending Messages to Multiple Emails (CC Others)

Messaging & Reminders

How to set up your client file to auto add ICD-10 Diagnosis Coded to Bills.

Automatically Adding ICD-10 Diagnoses to Bills (Superbills & Insurance Claims)

View the amount billed for, received and outstanding within a selected time period, location, for a particular clinician and/or payer.

Billing & Payment Reporting & Exports

Billing, Insurance & Payments

How to add Kalix to the home screen of your iPad or iPhone.

Adding Kalix App to your iPhone & iPad

How to add Kalix to your Android Phone or Tablet

Adding the Kalix App to Your Android Phone or Tablet

How to easily upload photos from your phone or Tablet directly to Kalix.

Uploading Photos To Kalix From Your Phone or Tablet

Kalix & Smart Phone & Tablet Apps

How to effectively use Customized Nutrition Newsletters and Mail Chimp, alongside Kalix.

Customized Nutrition Newsletter Campaigns and Kalix

How to effectively use Kalix alongside Mailchimp

Kalix & Mailchimp

Kalix & Marketing

Our tips for choosing a HIPAA Compliant Email Provider

Choosing a HIPAA Compliant Email Provider

Instructions for Placing Medicaid Provider ID in Kalix

Miscellaneous

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