Frequently Asked Questions

A bit stuck? Our Frequently Asked Questions can help.

14 articles in this collection
Written by Claire

Kalix Support

At Kalix we offer support via our support site, email, support widget and scheduled online training sessions.

Written by Claire
Updated over a week ago

Reset Password

How to reset a forgotten password.

Written by Claire
Updated over a week ago

Payment & Subscription FAQ

Still have questions? The information below will help. You can also contact support@kalixhealth.com.

Written by Claire
Updated over a week ago

Documents & Templates

Auto calculations for energy & macronutrient estimated needs are not working

Troubleshooting if Kalix's auto-calculations are not working.

Written by Claire
Updated over a week ago

Technical Requirements

System Requirements

Kalix is supported on PCs, Macs, tablets and smartphones using a modern internet browser.

Written by Claire
Updated over a week ago

Supported Browsers

Kalix is compatible with Chrome, Safari, Firefox and Microsoft Edge browsers. Kalix is not supported on any version of Internet Explorer.

Written by Claire
Updated over a week ago

Billing, Insurance & Payments

Automatically Adding ICD-10 Diagnoses to Bills (Superbills & Insurance Claims)

How to set up your client file to auto add ICD-10 Diagnosis Coded to Bills.

Written by Claire
Updated over a week ago

ICD-10 CM & Kalix

Converting Over From ICD-9 to ICD-10

Written by Claire
Updated over a week ago

Kalix & Smart Phone & Tablet Apps

Adding Kalix App to your iPhone & iPad

How to add Kalix to the home screen of your iPad or iPhone.

Written by Claire
Updated over a week ago

Adding the Kalix App to Your Android Phone or Tablet

How to add Kalix to your Android Phone or Tablet

Written by Claire
Updated over a week ago

Uploading Photos To Kalix From Your Phone or Tablet

How to easily upload photos from your phone or Tablet directly to Kalix.

Written by Claire
Updated over a week ago

Kalix & Marketing

Customized Nutrition Newsletter Campaigns and Kalix

How to effectively use Customized Nutrition Newsletters and Mail Chimp, alongside Kalix.

Written by Claire
Updated over a week ago

Kalix & Mailchimp

How to effectively use Kalix alongside Mailchimp

Written by Claire
Updated over a week ago

Miscellaneous

Choosing a HIPAA Compliant Email Provider

Our tips for choosing a HIPAA Compliant Email Provider

Written by Claire
Updated over a week ago