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Frequently Asked Questions
Frequently Asked Questions
A bit stuck? Our Frequently Asked Questions can help.
14 articles in this collection
Written by
Claire
Kalix Support
At Kalix we offer support via our support site, email, support widget and scheduled online training sessions.
Written by
Claire
Updated over a week ago
Reset Password
How to reset a forgotten password.
Written by
Claire
Updated over a week ago
Payment & Subscription FAQ
Still have questions? The information below will help. You can also contact support@kalixhealth.com.
Written by
Claire
Updated over a week ago
Documents & Templates
Auto calculations for energy & macronutrient estimated needs are not working
Troubleshooting if Kalix's auto-calculations are not working.
Written by
Claire
Updated over a week ago
Technical Requirements
System Requirements
Kalix is supported on PCs, Macs, tablets and smartphones using a modern internet browser.
Written by
Claire
Updated over a week ago
Supported Browsers
Kalix is compatible with Chrome, Safari, Firefox and Microsoft Edge browsers. Kalix is not supported on any version of Internet Explorer.
Written by
Claire
Updated over a week ago
Billing, Insurance & Payments
Automatically Adding ICD-10 Diagnoses to Bills (Superbills & Insurance Claims)
How to set up your client file to auto add ICD-10 Diagnosis Coded to Bills.
Written by
Claire
Updated over a week ago
ICD-10 CM & Kalix
Converting Over From ICD-9 to ICD-10
Written by
Claire
Updated over a week ago
Kalix & Smart Phone & Tablet Apps
Adding Kalix App to your iPhone & iPad
How to add Kalix to the home screen of your iPad or iPhone.
Written by
Claire
Updated over a week ago
Adding the Kalix App to Your Android Phone or Tablet
How to add Kalix to your Android Phone or Tablet
Written by
Claire
Updated over a week ago
Uploading Photos To Kalix From Your Phone or Tablet
How to easily upload photos from your phone or Tablet directly to Kalix.
Written by
Claire
Updated over a week ago
Kalix & Marketing
Customized Nutrition Newsletter Campaigns and Kalix
How to effectively use Customized Nutrition Newsletters and Mail Chimp, alongside Kalix.
Written by
Claire
Updated over a week ago
Kalix & Mailchimp
How to effectively use Kalix alongside Mailchimp
Written by
Claire
Updated over a week ago
Miscellaneous
Choosing a HIPAA Compliant Email Provider
Our tips for choosing a HIPAA Compliant Email Provider
Written by
Claire
Updated over a week ago