Payment & Subscription FAQ

Still have questions? The information below will help. You can also contact [email protected].

Updated over a week ago

How do I register for a free one-month trial?

Create your Kalix account by clicking here. Registering only takes a few seconds. No credit card is required. Just enter your email address, name, and password.

You may also sign up via your Google, Facebook or Microsoft account (just click on the applicable button). Now, you’re all set to use Kalix!

When your free one-month trial is ending, choose your plan and add your billing details to continue your subscription.

How does Kalix’s subscription model work?

Kalix's subscription model focuses on practice volume rather than number of staff. Our aim is to provide fair pricing to everyone, especially practices with casual, contract and part-time staff. One Kalix subscription is equal to one full-time equivalent practitioner. We define one full-time equivalent practitioner as 25 hours of client appointments a week.

If your practice sees an average of 25 hours of clients a week, you require one subscription to Kalix. For example:

  • 0 - 25 hours a week, equals 1 subscription and $27/month or $270/year

  • 26 - 50 hours a week equals 2 subscriptions and $54/month or $540/year

  • 81 - 120 hours a week equals 3 subscriptions and $81/month or $810/year

Do meetings, events and non-client related appointments count towards my appointment total?

Definitely not. We only consider client appointments. You can schedule an unlimited number of non-client related appointments.

Can part-time users share Kalix accounts?

Yes, as part of your Kalix subscription we offer unlimited users, unlimited locations, and unlimited data storage.

What payment plans do you have?

We offer either monthly or annual plans. Choose an annual plan to receive big savings.

Can I import my data into Kalix?

Yes, just contact us and we are happy to import your data for no extra charge.

How do I pay?

Navigate to Kalix's Payments page. After choosing your subscription number, package and payment plan, enter your billing information into our highly secure payment gateway.

Pay Monthly and you will be charged on same date each month.

Pay Annually in advance for the entire year, and save over 15% on your subscription cost. Your subscription will be automatically renewed after the 12 months are up. Cancel at anytime and you will not be charged again.

First payment is not due until your trial period has ended. To find out the date of your next payment, simply check the Kalix Payment screen.

What payment types are accepted?

We accept Visa, Mastercard, American Express, Discover, Diners Club and JCB cards over our secure PCI-DSS compliant online payment gateway.

Is there a minimum contract term?

No! We think you should stick around because you love Kalix, not because we have locked you into a contract.

Can I cancel my subscription?

Yes, you can cancel your subscription any time and we won’t charge you again (plus no cancellation fee).

To cancel, select the Cancel Subscription button on Kalix's Payments page. Requests to cancel by email or phone are not considered, and do not accomplish cancellation.

Can I get a refund on my subscription?

No, Kalix subscriptions are non-refundable and non-transferable. It is up to you to evaluate the fit of the product during the trial period.

Are there any other costs to use Kalix?

The only other costs associated with using Kalix is to send and receive SMS (text messages), text-to-voice messages (computer generated voice messages) and e-fax. These are optional features. Email messages are free. Prepaid credit must be purchased before SMS, text-to-voice messages and e-fax can be sent. Click here for Pricing.

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