Our subscription model is specially designed to cater for practices with casual and part-time staff, that's why we offer:

Kalix offers three different feature packages. 

Kalix's standard package is $27/month (or $270/year)* for Kalix's standard features. Features are listed below:

*Per full-time equivalent practitioner (25 hours of appointments/wk)    
** May require the additional purchase of messaging credit
*** Option to purchase dedicated numbers
​  

The Virtual practice contains all standard package features + telehealth +  the online scheduling widget + online and inperson payments + integration food and exercise tracking app (Nutritionix). It is $47/month or $470/year*.
​  

For accounts with 20 subscriptions or more. We offer special volume discounts, the set-up of customized document templates and white labeling.
​  

Kalix offers two choices for subscriptions payments;

Pay on a monthly basis. Your credit card will be charge automatically each month. You can cancel your subscription any time and we won’t charge you again (plus no cancellation fee).
​  

Pay on a yearly basis and save over 15% on your subscription price. Your subscription will be automatically renewed after 1 year and the subscription price will be charged to your credit card. 

You can cancel your subscription anytime (sorry no refunds) and we won’t charge you again (plus no cancellation fee).
​  

Our pricing is designed with the modern healthcare practice in mind. A modern practice is often made up of part-time, casual and contract staff.
​
We don’t believe in charging you extra each time a new staff member is added. That’s why Kalix’s subscription model is based on the number of full-time equivalent practitioners, not your total number of users.

We define one full-time equivalent practitioner (1 subscription) as equal to 25 hours of appointments a week: 

If you choose to use Kalix to send and receive SMS (text messages), text-to-voice messages (computer generated voice messages) and faxes, prepaid credit must be purchased before messages can be sent. Click here for Pricing. Email messages are free.
​    

We also offer you the ability to purchase your own unique fax, SMS and text-to-voice number. Alternatively, port your existing number to Kalix (continental United States only). By using a dedicated number, you will be able to receive faxes, SMS and text-to-voice messages from anyone. Dedicated numbers costs are added to your monthly or annual subscription as an ongoing payment. Click here for Pricing.

Kalix accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB cards over our secure online payment gateway. Contact us for other payment methods (enterprise only).
​    

Navigate to the Subscription screen by following the instructions below: 

Note: if Subscribing for the first time, you can simply use the View link on the menu bar. You will be redirected to the Subscription page. 

If subscribing to Kalix for the first time, please follow the steps below:

Navigate to Kalix's Subscription page and select the Subscribe button. 

 1) Subscription Volume 

Enter the estimated average number of hours you spend (or your practice spends) with clients. From this value Kalix calculates the number of subscriptions you require.
​    

Selected your preferred billing cycle, i.e. you can be billed monthly or annually. If you choose to be billed annually, save over 15% on your subscription cost.

You can cancel your subscription anytime (sorry no refunds) and we won’t charge you again (plus no cancellation fee).
​    

Select the package that best meets your practice's needs (see the packages section above for details.).

Click on the select button to make your choice. 

Next, Kalix will display the Confirmation page where you can double check all of your subscription details are correct.
​ 

On this page you can also enter any coupon or referral code you might have.
​

When you are ready click Confirm. 

The final step is to enter your credit card details into our PCI-DSS compliant payment gateway. 

An example of a blank and a completed card input screen is shown below. 

We require you to enter your card number, card expiry date, CVC and zip code (or postcode). 

Once you have entered the card details, select Subscribe. 

Note: Transactions may take 48 hours to process.
​    

Trial Period

When subscribing for the first time, we will only charge your credit card at the end of your trial period. e.g. you subscribe with 28 days remaining on your trial account, we will not charge your credit card until 28 days later. You can view your next payment date in the top of the Subscription Page (as shown below).

Note: Your trial account will still be updated to a full account immediately after subscribing.
​    

Receipts

When a payment is processed (subscription, dedicated number, or messaging credit), we will send a tax receipt to your email address. You can retain this email for taxation purposes.
​    

If you wish to change your Kalix subscription e.g. move from monthly to annual subscription, increase your number of appointment hours, change from standard to virtual practice package, you can do this at any time.

1) On the top of the Subscription screen, click Modify Subscription.

2. The Subscription Detail page will will appear. Edit your details as described in the New Subscription section of this document. 

To update your Billing Details only, follow the instructions below:

You can cancel your Kalix account at anytime and we won't charge you again. To do this follow the instructions below:

You can view a list of your previous payments and download all invoices (subscription, messaging credit and dedicated numbers) from the Receipt section of the Subscription screen.

How do I register for a free one-month trial?

Create your Kalix account by clicking here. Registering only takes a few seconds. No credit card is required. Just enter your email address, name, and password.

You may also sign up via your Google or Facebook account (just click on the applicable button). Now, you’re all set to use Kalix!

When your free one-month trial is ending, choose your plan and add your billing details to continue your subscription.
​

Can I import my data into Kalix?

Yes, just contact us and we are happy to import your data for no extra charge.
​

Do meetings, events and non-client related appointments count towards my appointment total?

Definitely not. We only consider client appointments. You can schedule an unlimited number of non-client related appointments.
​

Can part-time users share Kalix accounts?

Yes, as part of your Kalix subscription we offer unlimited users, unlimited locations, and unlimited data storage.

​Can I get a refund on my subscription?

No, Kalix subscriptions are non-refundable and non-transferable. It is up to you to evaluate the fit of the product during the trial period.