If you have forgotten your password, you can reset it via email by clicking here.
On the Reset Password page, enter the email address you use to login to Kalix.
Click Reset, enter your email and hit Reset.
You will be taken to a page containing a message with the instructions to check your email.
In your email account, look for an email from Kalix ([email protected]). Click the link within the email message.
Important note: If you sent yourself multiple reset password emails, only the most recent one will work. Links from early attempts will not work, so make sure you're clicking the link from the most recent email!
After clicking on the link, you will be brought to the site and asked to change your password.
You will then be logged into Kalix.
Common Problems
The reset link is no longer valid
If you sent yourself multiple reset password emails, only the most recent one will work. Links from early attempts will not work, so make sure you're clicking the link from the most recent email!
I didn't get a reset password email
Did you use the email associated with your account? If it could be another email address, try those as well.
Make sure your internet is working and other emails are coming/going.
Check your Spam folder.
Give it about 5 minutes to see if the email arrives
Still not there? Contact us at [email protected]
I no longer have access to the email associated with my Kalix account.
Please contact us at [email protected] and tell us: your full name, your previous email and the new email you wish to use.