Kalix allows you to create and customize your own appointment types. Options include entering your own appointment names, display price, description, associating billing items or invoice items, setting up appointment duration, customizing appointment slot colors, and setting up how they appear on your online scheduler.


Contents of this article:

Viewing Your Appointment Types

Click on the Appointment tab on the top header, then select the subtab Appointment Types. Your current Appointment Types will be displayed on this page. Kalix comes with a list of default appointment types, but these can be quickly customized to meet your needs. You can also remove those that are not useful.

Reordering Your Appointment Types

If using the online scheduler, the sequence that appointment types are listed on the appointment types page equates to the order they appear on the scheduling widget.

Kalix allows you to customize the order of appointment types by clicking on the move icon and dragging the appointment to the desired location.

Editing Appointment Types

To edit an existing appointment type, click on its name. Make your required changes (see below for details) and click the Save Button.

Note: by modifying an existing appointment type you will automatically update all associated appointments.

Deleting Appointment Types

To delete irrelevant and unused appointment types, click on the appointment type to edit. Click on the Delete button at the bottom left of the page.

Creating a New Appointment Type

To create a new appointment type, click on the plus button (on the top middle of the page). Enter the appointment type details and click Save.

Sections of the Appointment Types

General Details

The General Details section of the appointment type screen is shown below. There are a number of different options supported to customize an appointment type, these will be detailed below:

Appointment Name

This is the name of the appointment or package. Clients see this name when scheduling the service online (if using online scheduling) and as part of appointment notice and reminder messages.


Duration is the set length of time (in minutes), for the specific appointment type. By setting up appointment durations, Kalix will be able to automatically calculate the appointment end time, based duration entered.

An entered duration is also required if the appointment is to be included on your online scheduler. If an appointment has multiple durations, create a separate appointment type for each.

Appointment Block Color

Kalix allows you to choose and edit the color of each particular appointment type (the color of the appointment block on your calendar) using the color slider and the color field.

Click in the color slider to move it up and down to select a color. Then move the circular marker or click in the color field to select the color's intensity (intensity increasing from left to right) and darkness (darker from top to bottom). Alternatively, enter your desired color's hex code.

Note: Dark appointment colors can make the information on the appointment slots difficult to read.

Select to require one or more clients to be linked to scheduled appointments click here for details. Unselect to create non-client related appointments (clients cannot be associated with these type of appointments). Useful for meetings, blocking out time, etc.

Telehealth Enabled

You can also set up Kalix to automatically make appointments created using this appointment type virtual (or Telehealth) appointments. To do this check the Telehealth Enabled field.

Default Location

You can choose a default location to be automatically selected when that appointment type is selected on the appointment calendar.

Bill Items or Invoice Items

Kalix allows you to associate billing items (USA) or invoice items with specific appointment types. This makes the generation of bills or invoices a lot quicker. If requiring upfront payments, Kalix will use the linked bill item in the autogenerated payment receipt.

Before associating a bill or invoice item with a specific appointment type, you must first set up your bill or invoice items under the Billing/Invoice tab.

Once your bill or invoice items have been set up, link them to the specific appointment type by clicking on the +Add button. The Add Bill Items pop up window will appear. Click into the Find Existing Bill Item field and select. Click Add.

To remove the bill item, click on the trash can.


This section of this page allows you to enter information that your clients will see as they select the appointment type on your online scheduler.


Upload an image file i.e. JPEG, GIF, or PNG, for the appointment type. The image will be displayed as part of the service block on your online scheduler.

After uploading, you will be required to crop your image to fit the displace area of the scheduler. Select and drag the cropping tool to adjust your selection so it captures the portion of the image you wish to keep.

Collect Insurance Details
Select this to support the client entering insurance details on appointment scheduling.

Buffer Time Override
Buffer time is a break time between appointments. Use the buffer time override to apply a different buffer time from your default. The default buffer time is set on the Online Scheduling Settings page. Learn more

Display Price

This is the price clients see when booking the service from your online scheduler. It is informational purposes only, to collect upfront payments, enter the required payment amount in the Upfront Payment field.

Upfront Payment*

If you are wanting your clients to make full or partial payment (via credit card) when scheduling this service, enter the payment amount here.

Note: When a client makes a payment as they schedule their appointment online, Kalix will automatically generate a bill/receipt for them to download. The bill/receipt will be saved against the Bills section of their client cover page.

Save Credit Card to File*

Select to require clients to save their credit card to file in order to schedule this service. Supported for Stripe integration only.

*To collect credit card details and upfront payments, you must enable payments. Learn more

Description of Service

This is the description that will be displayed on your scheduler widget.

Associating Document Templates with Your Appointment Types

Attach the documents you wish to automatically share as part of appointment messages (appointment notices and reminders). You can upload (and hence share) different documents for different appointment types.

Under the Shared Documents section, select Add.

In the pop-up window, select one of the Documents you will share as part of this appointment's messages. Click Add. Repeat until you have selected all documents you want to share.

If sending appointment messages (appointment notices and reminders) using SMS (text message) or text-to-voice, you need to customize your appointment message templates to include the auto text field - Shared Documents Link AND an informational text description for clients around the use of the link, etc.

The purpose of the auto text field - Shared Documents Link is to tell Kalix where to add the document link and code for clients to access the shared documents.

There are two different appointment message templates* that can be edited:

  • The appointment type-specific message templates in the Appointment Notice and Appointment Reminder Override sections of this page (see below for details).

*If using custom appointment messages for this specific appointment type, add the Shared Documents Link auto text field and description to the Appointment Notice and Appointment Reminder Override. If not, just modify the default message templates under Messaging Settings.

For email appointment messages (appointment notices and reminders)- Kalix automatically adds to any document share links.

Appointment Notice and Appointment Reminder Override

The Appointment Notice and Appointment Reminder Override sections allow you to set-up custom appointment messages (different from the default message templates saved under Messaging Settings) for each appointment type.

Similarly to the default message template, Kalix supports setting up a different message template per message method (email, SMS, text-to-voice).

To create a custom appointment notice or appointment reminder message for a specific appointment type, first, turn on the Use Override switch. Open the message template you wish to edit and make your changes.


Once you are happy with your new appointment type click save. Your new appointment type is now available for use on your appointment calendar.

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