This document only displays pricing for USA (including Puerto Rico), Canada and Australia. Other countries are also supported, please contact us for pricing [email protected]

Secure messaging can streamline client communication and strengthen their engagement. Kalix also facilities ongoing correspondence with primary care physicians and other members of clients' care teams. 

Kalix supports the sending and receiving of HIPAA compliant fax, SMS (text messages), text-to-voice (computer generated voice messages) and email messages.

Messages can be automated (appointment reminders, appointment notices, billing reminders and late payment notes) or manual (online forms, electronic paperwork, doctor's notes, client summaries, invoicing/billing, and ad hoc messaging). 

Fax, SMS and text-to-voice messages are pay per usage. Messaging credit must be purchased before use.

Email messages are free. 

Contents of this article

Kalix allows you to send to both clients and contacts - documents, chart notes, client summaries, doctor's letters, attachments and more, via HIPAA fax. Receive faxes from other healthcare professionals and view them directly within your Kalix account. Prices below are shown as cost per page. 

Cost per Page (USD) - 3.0 cents  (All Networks)

Cost per Page (USD) - 3.0 cents  (All Networks)          

Cost per Page (AUD) - 4.2 cents + GST (All Networks)

Cost per Page (AUD) - 4.2 cents + GST (All Networks)    
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We offer you the ability to purchase your own unique fax number, or port an existing number (continental United States only). By using a dedicated number, you will able to receive faxes from anyone.

Dedicated numbers costs are added to your monthly or annual subscription as an ongoing payment. 

Local Number - $3.00/month or $36.00/year*

Toll Free Number - $4.00/month or $48.00/year*

Puerto Rico - $5.00/month or $50.00/year (local number only, toll free not supported)*
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Local Number - $6.30 + GST/month or $75.60 + GST/year* 

Toll Free Number - $23.80 + GST/month or $285.60 + GST/year*

*Messaging credit must also be purchased to send and receive faxes. 

​You are not required to purchase a dedicated number in order to use Kalix's faxing functionality. Kalix also offers you the ability to send faxes, for the messaging cost only. Your ability to receive faxes is however, limited to those who have already received a fax from you.

SMS sends text messages to cell phones via the regular SMS cell phone network. Your clients can reply to any SMS message sent from Kalix. 

Prices below are shown as - cost per standard SMS. One standard SMS is equal to 160 characters or less. You can send messages of any length, however, if it contains more than 160 characters, you will be charged for multiple SMS. For example: a 210 character message will be charged as two SMS, a 470 character message will be charged as three SMS.

Sending Cost per Standard SMS (USD)
United States & Canada - 2.75 cents (All Networks)  
Puerto Rico - 6.00 cents (All Networks)

Receiving  Cost per Standard SMS (USD) (Toll Free to Sender)  

United States & Canada - 2.75 cents (All Networks) - toll free for clients
Puerto Rico - 2.75 cents (All Networks) - cost of a local number for clients

Sending Cost per Standard SMS (AUD)
Australia - 10.8c + GST  (All Networks)  

Receiving  Cost per Standard SMS (AUD) (Toll Free to Sender) 

Australia - 3.9 cents + GST (All Networks) - toll free for clients

Automatically turns written text into voice messages, allowing you to send messages to landline phones as well as cell phones. Kalix offers you the ability to choose the accent and gender of the voice.

If the text-to-voice phone call is missed, Kalix will leave a message containing a phone number to call back on. The receiver can call back at their convenience and listen to the entire missed message.
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Prices below are shown as cost per minute, minimum call cost is one minute. Call prices vary based on the destination of the call.

Sending Cost per Minute (USD)

United States - Alaska - 11.0 cents (All Networks)
Rest of United States & Canada - 3.3 cents (All Networks)
Puerto Rico - 4.00 cents (All Networks)

Receiving  Cost per Minute (USD) (Toll Free to Sender) 

United States & Canada - 4.2 cents (All Networks) - toll free for clients
Puerto Rico - 3.00 cents (All Networks) - cost of a local number for clients

Sending Cost per Minute (AUD)
​Australia - Major Cities - 6.2 cents + GST
Australia - Prefixes 61 - 6.2 cents + GST
Australia - Prefixes - 6113 - 28.0 cents + GST
Australia - Mobile - 13.3 cents + GST 

While we regularly revise prices, SMS and text-to-voice are supplied by third party providers. Prices may change without our knowledge.