Rupa Health is a centralized platform where healthcare providers can order, track, and receive results from 30+ lab companies all in one place. Tests range from conventional to functional medicine, including DUTCH, Genova, Great Plains, and more!
To learn more about Rupa Health, please click on the button above.
Contents
Set-up
Unlike most other third-party integrations in Kalix, users who intend to order lab results must connect their Rupa Health log-in to the Integrations page of My Details in Kalix.
Team Accounts: Rupa Health offers team accounts (like Kalix), where users sign in with their login to access a shared Rupa Account.
Once the first team member has created a Rupa Health account, every other provider needs to be invited to it directly from the Rupa Health settings.
For step-by-step instructions on setting up the Kalix Rupa Health integration, click on the button below:
Ordering Lab Results
Lab orders are created from the Rupa Health tab of the client's file in Kalix. This tab will not be visible until an individual user links up their Rupa Health login to Kalix via the Integrations page of My Details Learn More
Instructions
Open the client's file in Kalix.
Select the Rupa Health tab of their profile.
Click on the orange plus button.
You will be taken to the ordering page of the client's file in Rupa Health (an example is shown below). If this is the first time you have created an order for this client, Rupa will automatically create a new profile for them.
The required tests can be found using a number of different methods, including:
Keyword search
Filters include lab category, lab company, sample type & phlebotomy requirement.
Your favorites list or your custom bundles.
Add the labs to the cart.
You can also write notes about the order for the client or Rupa Health to read.
Click Send to Patient.
You will be taken back to the client's profile in Kalix, where you can see the status of the order.
To learn more about ordering labs, click on the button below:
Tracking the Status of Orders
Kalix will automatically receive status updates from Rupa Health. To check the status of a test request, you can navigate to the Rupa Health tab of a client's file at any time.
When results are available, you can receive an in-app and email notification from Kalix and Rupa Health.
Receiving Results
When results become available, they will be saved as downloadable PDFs from the Rupa Health tab of the client's file. Click on the download icon to download.
The results will also be automatically saved under the Labs category within the document section of the client's cover page.
Sharing Results
By default, Rupa Health does not automatically send results to your client (you can enable this setting if you choose to). However, you can secure share results via Kalix using the Share Documents feature.
1. Open the client's file. From the side panel or the document section of the client's cover page, select Share Documents (as shown above).
2. The Share Documents window will appear (shown below).
3. Select the Existing Client Documents button.
4. The lab results will be available under the Labs category. To share them, select the checkbox at the end of the row for each test you'd like to share.
5. Select the Share button.
6. The Compose Message window will appear.
7. The client will be automatically selected as the recipient. However, you can choose to send the results to a contact instead, e.g., the client's referring provider. Select the contact radio button.
6. The client's or contact's default method will be selected as the sending method, but you can choose another method, e.g., fax, via the Method field.
7. Under the method section, you can write a custom message to the recipient.
8. Now click Send.
9. The results have been successfully shared.