Kalix's messaging feature includes: automated reminders (Appointment Reminders, Appointment Notices, Billing Reminders and Late Payment Notices) and manual messaging (Online Forms & Electronic Paperwork, Communication with Contacts, and Ad-hoc Messaging).

Messaging Methods

Kalix allows you to send messages to Clients and Contacts in a HIPAA compliant manner using a choice of four different methods; Efax, SMS (text messages), text-to-voice (computer generated voice messages) and email.

Efax, SMS and text-to-voice messages require the purchase of prepaid credit. Click here to view the pricing. Email messages are free.

Enable Messaging

Before using messaging, you must enable the feature in your Kalix account. To do this over your cursor on the Messaging tab on the top menu, the click on the subsection Settings.

Opt-in

Kalix's messaging functionality, can be opt-in. If opt-in is enabled, Clients and Contacts are required to opt-in before receiving messages from Kalix (e-fax excluded).

If you choose to use Opt-in, Kalix will automatically send an opt-in message using the client's or contact's assigned messaging method, just before their first message is due to go out. Kalix's Messaging Opt-in functionality offers better security to both you and your clients. It also makes it easier to maintain HIPAA Compliance.

Client & Contact Responses

If using e-fax, SMS (text message) or email as your messaging method, clients and contacts can reply to any of your sent messages. You will receive an email notification from Kalix when a new message is received and the response can be read in Kalix. If using email messaging, clients can also share attachments.

You are also given the option to allow your clients to respond to automated text-to-voice messages (appointment reminders, appointment notices, billing reminders and late payment notices). Manual text-to-voice messaging (online forms, electronic paperwork, communication with other healthcare providers and ad hoc messaging) does not currently support responses. If this functionality is enabled, your clients are given the option to "talk" to you at the end of the voice message. If they press the corresponding number on their keypad, Kalix will connect their call to your desired phone number.  

Kalix allows for automatic appointment confirmation and/or cancellation via SMS (text message) and text-to-voice (for appointment reminder messages only). The status of the scheduled appointment is automatically updated based on the client's response. 

While email responses are supported, automatic appointment confirmation and/or cancellation is not.   

Messaging Notification (New Message & Error Notification)

Kalix will notify you when a client or contact messages (using eFax, SMS, text-to-voice or email) you e.g. replies to an automated reminder or sends an ad hoc message). You will also receive an notification when an messaging error occurs e.g. an email bounces, a bad email address or phone number is used, an appointment reminder expires because the client fails to opt-in. 

Kalix allows you to modify (or stop) the frequency that you receive email notifications about Messaging via the Notifications section of your My Details page. Each user in your account can modify their own notification settings. Settings are specific to an individual user. 

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