Kalix's  HIPAA compliant virtual appointment (telehealth) solution allows you to easily connect online with your health professional.

An all-in-one solution for video, audio, screen sharing, file sharing and chat, you can join online appointments without having to download any software.

Supported Browsers and Devices

  • Chrome (PCs, Macs & Android devices)
  • Mozilla Firefox (PCs, Macs & Android devices)
  • Safari (Macs, iPhones & iPads)


Joining a Meeting

Your healthcare professional will send you a secure link and code to join your online appointment. 

The link and code may be shared as part of your appointment confirmation and appointment reminder message which is sent through email or text message.

An example email appointment reminder is shown below. There is a gray box that contains the meeting's link and code, as well as connection information. 

This is an example of the link and code sent through text message.

From the appointment message, you can copy the link to your clipboard. Next click or enter the secure link in a supported web browser. You will be taken to a page where you can now paste or type the code, followed by your screen name. You are now in the meeting.

Connecting Audio and Video

Once in the meeting, connect your camera, and audio (microphone and speakers) by clicking on applicable the button.

Granting Kalix Permission 

The very first time you use Kalix's telehealth feature, you need to grant the program permission to use your camera (shown on Safari),

and microphone (shown on Chrome). A pop up message will appear on the top corner of the screen.

It is most important you select Allow. By clicking Block, you will be preventing the use of audio and video during the meeting.

Connecting Camera

To turn on your camera, click on the Connect Camera / Share Screen button. A pop-up window will appear (shown below). You will see a preview of the video you're about to share.

At the top of the Connect Camera / Share Screen window, you may be able to select the camera you want to use. 

Click the Connect button to turn video on.

When video is connected, the Connect Camera / Share Screen button will change to a purple color.


To share your screen, click on the Connect Camera / Share Screen button. A pop-up window will appear. Select the Share Screen button. It is located on the bottom left of the Connect Camera / Share Screen window. 

Note: Screen sharing is supported in Google Chrome and Mozilla Firefox only. Safari does not currently allow browser screen sharing.  

Important Note

Kalix does not support both screen-sharing and video at the same time. You need to switch between the two options to change. You do this by clicking on the Connect Camera / Share Screen button. Select whether to connect the camera by clicking on the Connect button or share your screen by choosing Share Screen.

Chrome Extension

If you are using the Google Chrome browser, to support screen-share, you will need to first install the Kalix Desktop Streamer. This is a one time set-up step. Click here to install.

Alternatively, Kalix will prompt you add the extension. On the Connect Camera / Share Screen window, click on the "here" link.

You will be taken to the Chrome Web Store in a new browser tab. Select the Add to Chrome button, followed by the Add Extension button.

Once the extension is added, close off the Chrome Web Store and go back to browser tab that has Kalix open. Click on the Retry link.

Important Note
The page will refresh and the telehealth session will disconnect. You will need to restart the telehealth session. Once in the meeting again, click on the Connect Camera / Share Screen button. The Connect Camera / Share Screen window, will appear, select the Share Screen button. 

The Share Your Screen window will open (shown below). You will be given the choice to either share your entire computer screen "Your Entire Screen" or just a specific window or application "Application Window" e.g. Google Chrome only.

Once you have made your selection, click Share, followed by Connect. 

In Firefox, there is not extension to install, screen-sharing is built-in. You will need to allow Kalix permission to share your screen.

Next, select the window or application you wish to share.


Connecting Audio

When setting up audio, you can test the microphone and speaker by clicking on the play icons (shown below).

For microphone, the volume bar will light up green if sound is detected (make sure you are speaking into your microphone to test this out).

When testing the speaker, there should be a ringing noise after selecting play. The volume bar will also light up green.

Depending on the browser you are using, you may be able to select which microphone and/or speaker to use.

When audio is connected, the Connect Audio button will change to a purple color.


Connection, Audio, Microphone and Speaker Status

On the set-up tab, you are able to see status of various elements of your meeting set-up: connection strength, video connection, status of microphone and speaker connection and volume.

Connection Strength
This is how strong your internet is connected to the telehealth meeting.

The six different connection statuses, they are:

  • Great Connection (Green)
  • Good Connection (Green)
  • Non Optimal Connection (Yellow)
  • Poor Connection (Red) 
  • Connection Interrupted (Red)
  • No Connection (Red)

If your connection is poor or non-optimal, you may receive video and audio in low quality, experience stalling or have no video at all. Poor or non-optimal connections are related to the your internet's upload and download speed. 

Good internet download AND upload speed is required for quality telehealth meetings. Even some superfast internet plans with fast download speeds, may have slow upload speeds. You can conduct an internet speed test by clicking here

The recommended minimum upload and download speeds is 2Mbps both ways.

Tips for Better Connections

  • Closing other applications that use the internet, especially those playing music or video.
  • Cancelling any file download or uploads that are in progress.
  • Close other tabs/windows open on your browser

Status of Video Connection

If the camera icon is purple, it is connected. If the camera icon is red, video is not connected.

Status of Microphone Connection and Volume

If the microphone icon is purple, it is connected. If the green volume bar is low or grayed out, you should increase your microphone's volume or check that you are using the correct microphone source. 

Note: you need to outputting sound to test this i.e. speaking.

Status of Speaker Connection and Volume

 If the speaker icon is purple, it is connected. If the green volume bar is low or grayed out, you should increase your speaker's volume or check that you are using the correct speaker source.   

Note: you need to receiving sound to test this i.e. a participating is speaking to you.

Chat and File Sharing

You are able to interact with your healthcare professional via chat.
To view chat click on the chat tab as shown below.

Type into the bar at the bottom of the screen. Pressing enter will submit what you have entered. 

Click on the smiley face icon to add emojis. Chat is shared with all participants.

 To share attachments, choose the paperclip icon.  

Select the files you would like to share. The Upload Files window will appear. Click on the Scan for Viruses and Save button to share.  


If files are shared with you, you will receive the files as part of the chat. You can click on their links to view. The attachments will open in a new tab in your browser.  

Important Note The chat will disappear once the meeting ends. You should download shared files before this happens.

Step 7 - End the Meeting

To end the meeting, click on the End Call button.


Did this answer your question?