Kalix's  HIPAA compliant virtual appointment (telehealth) solution allows you to easily connect online with your health professional.

An all-in-one solution for video, audio, screen sharing, file sharing and chat, you can join online appointments without having to download any software.

Supported Browsers and Devices

  • Chrome (PCs, Macs & Android devices)
  • Mozilla Firefox (PCs, Macs & Android devices)
  • Safari (Macs, iPhones & iPads)
  • Microsoft Edge (PCs)

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Joining a Meeting

Your healthcare professional will send you a secure link and code to join your online appointment. 

The link and code may be shared as part of your appointment confirmation and appointment reminder message, which is sent through email or text message.

1. From the appointment message, you can click on the web-link or copy and type it into your browser.

2. Also from the appointment message, make a note of the security code or copy it to your computer's clipboard (as shown below).

3. You will be taken to a page where you can now paste or type in the security code.

4. Next, enter your screen name.

5. You are now in the meeting.


Connecting Camera

To turn on your camera, click on the Connect Camera / Share Screen button. A pop-up window will appear (shown below). You will see a preview of the video you're about to share.
    

   
At the top of the Connect Camera / Share Screen window, you may be able to select the camera you want to use. 

Click the Connect button to turn the video on.
    

   
When the video is connected, the Connect Camera / Share Screen button will change to a purple color.

Granting Kalix Permission

The very first time you use Kalix's telehealth feature, you need to grant the program permission to use your camera (shown on Safari).


It is most important you select Allow. By clicking Block, you will be preventing the use of audio and video during the meeting.

If you block Kalix from accessing your video by mistake, you must unblock access as shown below.

Screen-sharing

To share your screen, click on the Connect Camera / Share Screen button. A pop-up window will appear. Select the Share Screen button. It is located on the bottom left of the Connect Camera / Share Screen window. 

Note: Screen-sharing is supported in Google Chrome, Mozilla Firefox and Microsoft Edge. Safari does not currently allow browser screen sharing.  

Important Note: Kalix does not support both screen-sharing and video at the same time. You need to switch between the two options to change. You do this by clicking on the Connect Camera / Share Screen button. Select whether to connect the camera by clicking on the Connect button or share your screen by choosing Share Screen.
  

The Share Your Screen window will open (shown below). You will be given a choice to either share your entire computer screen "Your Entire Screen" or just a specific window or application "Application Window," e.g. Google Chrome only.
 
  

   
Once you have made your selection, click Share, followed by Connect. 

Connecting Audio

When setting up audio, you can test the microphone and speaker by clicking on the play icons (shown below).
    

For the microphone, the volume bar will light up green if sound is detected (make sure you are speaking into your microphone to test this out).

When testing the speaker, there should be a ringing noise after selecting play. The volume bar will also light up green.
 


Depending on the browser you are using, you may be able to select which microphone and/or speaker to use.
  

 
When audio is connected, the Connect Audio button will change to a purple color.
  

 Granting Kalix Permission

The very first time you use Kalix's telehealth feature, you need to grant the program permission to use your microphone. A pop-up message will appear on the top corner of the screen.


It is most important you select Allow. By clicking Block, you will be preventing the use of audio and video during the meeting.

Connection, Audio, Microphone and Speaker Status

On the set-up tab, you can see the status of various elements of your meeting set-up: connection strength, video connection, the status of the microphone and speaker connection, and volume.
  

Connection Strength
This is how strong your internet is connected to the telehealth meeting.

The six different connection statuses, they are:

  • Great Connection (Green)
  • Good Connection (Green)
  • Non Optimal Connection (Yellow)
  • Poor Connection (Red) 
  • Connection Interrupted (Red)
  • No Connection (Red)

If your connection is poor or non-optimal, you may receive video and audio in low quality, experience stalling, or have no video at all. Poor or non-optimal connections are related to your internet's upload and download speed. 

Good internet download AND upload speed are required for quality telehealth meetings. Even some superfast internet plans with fast download speeds may have slow upload speeds. You can conduct an internet speed test by clicking here

The recommended minimum upload and download speeds is 2Mbps both ways.
   

Tips for Better Connections

  • Closing other applications that use the internet, especially those playing music or video.
  • Canceling any file download or uploads that are in progress.
  • Close other tabs/windows open on your browser

Status of Video Connection

If the camera icon is purple, it is connected. If the camera icon is red, the video is not connected.

Status of Microphone Connection and Volume

If the microphone icon is purple, it is connected. If the green volume bar is low or grayed out, you should increase your microphone's volume or check that you are using the correct microphone source. 

Note: you need to output sound to test this i.e. speaking.

Status of Speaker Connection and Volume

 If the speaker icon is purple, it is connected. If the green volume bar is low or grayed out, you should increase your speaker's volume or check that you are using the correct speaker source.   

Note: you need to receiving sound to test this i.e. a participating is speaking to you.

Chat and File Sharing

You are able to interact with your healthcare professional via chat.
 
To view chat click on the chat tab as shown below.

Type into the bar at the bottom of the screen. Pressing enter will submit what you have entered. 

Click on the smiley face icon to add emojis. Chat is shared with all participants.

 To share attachments, choose the paperclip icon.  

Select the files you would like to share. The Upload Files window will appear. Click on the Scan for Viruses and Save button to share.  
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If files are shared with you, you will receive the files as part of the chat. You can click on their links to view. The attachments will open in a new tab in your browser.  
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Important Note The chat will disappear once the meeting ends. You should download shared files before this happens.
  

End the Meeting

To end the meeting, click on the End Call button.

  

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